Privacy Policy

Welcome to THAI SOULMATE. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our service, you agree to the collection and use of information in accordance with this policy. This policy is managed by Thai Soulmate Co., Ltd..

We collect information that allows us to deliver high-quality, personalized matchmaking and verification services. This includes: A. Personal Data: • Contact Details: Your full name, email address, telephone number / WhatsApp, and country or general residential location. • Verification & Profile Information: Date of birth, gender, single or marital status confirmation, career background, lifestyle preferences, relationship goals, and consultation interview notes. • Photographs & Media: Portraits, headshots, and lifestyle photographs submitted for profile verification and matchmaking. For members enrolled in our Female VIP Plan, selected and approved photographs are utilized for promotional showcases and active marketing. • Financial & Transaction Data: Payment details processed securely through our authorized third-party payment processors when you enroll in paid plans or services. We do not store full credit card numbers on our servers. B. Information Collected Automatically: • Technical & Usage Data: Standard server logs, IP addresses, browser type, operating system, and pages visited on our website to maintain platform performance and security.

Having accurate information permits us to curate authentic matches, maintain community safety, and deliver our bespoke matchmaking services: • 1-to-1 Matchmaking & Introductions: To evaluate compatibility, suggest curated candidates, and coordinate live video consultations between verified members. • Confidential Internal Matching (Welcome Free Plan): For female members enrolled in our Welcome Free Plan, all profile data, photos, and personal details are maintained strictly confidential in our internal database. They are accessed solely by our matchmaking team and are never exposed to public marketing, social media, or public advertising. • Public Marketing & Promotional Showcases (Female VIP Plan): For female members who choose to subscribe to a Female VIP Plan, we use approved photographs, general age, profession, and curated profile highlights across our public and private marketing channels (including our website showcases, social media features, and candidate newsletters) to actively attract and connect with vetted international gentlemen. • Verification & Community Safety: To verify single status, conduct in-person or video interviews, and protect members against fraud, scams, or commercial solicitation. • Service Communications: To notify you of candidate introductions, consultation appointments, and respond to customer service requests.

We treat your personal data with utmost discretion. Your information may be disclosed only under the following strictly defined circumstances: • Public Marketing Channels (Female VIP Members Only): With explicit consent granted upon enrolling in a Female VIP Plan, curated profile excerpts and approved photos may be featured on our official website, social media showcases, and marketing campaigns. Direct personal contact information (phone, WhatsApp, email, or exact address) is NEVER publicly disclosed. • Private 1-to-1 Match Introductions (Mutual Consent / Double-Opt-In): Full profile summaries are shared privately and confidentially with prospective matches. Direct contact information is only exchanged after both members have reviewed each other's profiles and confirmed mutual interest. • Trusted Third-Party Service Providers: We share necessary operational data with trusted third parties that assist our operations, such as payment gateways, secure cloud hosting, and transactional email services. These providers are bound by strict confidentiality agreements. • No Sale or Commercial Rental of Data: We never sell, rent, monetize, or trade your personal information to third-party data brokers or marketing agencies. • Legal & Safety Requirements: We may disclose information if required by applicable law in Thailand, subpoena, or to safeguard the physical safety and legal rights of our members and staff.

You maintain full control over your personal data and privacy settings: • Review & Profile Updates: You may review or update your personal information, relationship preferences, or photos at any time by contacting your matchmaker. • Marketing Media Control (Female VIP): Female VIP members may request changes to the photos or bio details featured in our promotional showcases, or request to pause public marketing at any time. • Account Closure & Marketing Removal: You may close your account at any time. Upon request, your profile will be promptly withdrawn from active matchmaking, and active public marketing showcases will be removed within a reasonable administrative period. • Communication Preferences: You can opt out of marketing announcements or promotional emails at any time via the unsubscribe link or by contacting support.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please reach out to us via our Contact Us page.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.